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Terms and Conditions Ticket Machu Picchu


  • This document has character of contract.
  • The customer purchasing this ticket accepts the terms and conditions presents.
  • No other agent to TICKET MACHU PICCHU, have the aptitude to modify, to restrict or to extend the terms of this contract.
  • The ticket is personal, nominal and non transferable.
  • The present contract is set in correspondence to the Peruvian standards in force, relating to the entrance to Archeological site of Machu Picchu.
  • The option to purchase the Ticket to Machu Picchu online is available for all people, except the ticket to the Inca Trail which is only authorized to certain Travel Agencies.


  • All customers who visits the archeological site of Machu Picchu are forced to show the entrance ticket and their original identity document. In case of children who don't have an identity document must be accompanied by an adult.
  • The Regional Direction of Culture reserves the right to review the Tickets before and during the tour.
  • In case the customer don't show the identity document sufficiently attesting the ownership of the ticket with the one that tries to access to the Sanctuary of Machu Picchu or the name does not match, this could be limited and will not be able to access to Machu Picchu, will not proceed the reimbursement.
  • In case the customer has not used the ticket in the date indicated, there is not refund for being valid for only one day of admission.
  • The client is responsible for entering correctly their personal information required in the admission ticket.
  • The Regional Direction of Culture reserves the right to restrict the access to people whose health be gentle and inadequate as women in advance stage of pregnancy.
  • The Regional Direction of Culture won't be responsible for health or physical condition of clients or for any accident or problem that could happen as consequence of your visit.
  • The ticket gives the right of admission to the Archeological site of Machu Picchu in the date indicated, however the Regional Direction of Culture will provide all the necessary facilities to make the change of the entrance date for one day before or after, without modifying the information of the client.
  • The following persons or objects will be denied from entering and/or will be removed from the Sanctuary of Machu Picchu:
    • Clients found under the influences of toxic substances, alcohol, drugs or other substance.
    • Firearms or compressed air, ammunitions, explosives, flammable substances or other objects that alter the order inside the Sanctuary of Machu Picchu.
    • Bows and arrows, hunting and fishing implements, axes, knives with a blade of steel mounted exceed 7cm. long, picks, shovels or other tools.
    • Any type of trap for the capture of specimens of fauna.
    • Fuels such as kerosene, diesel, oil, gasoline.
    • Sound systems and other equipment generating noise.
    • Pets and exotic species
    • Candles.
    • Visitors showing behavior against moral.
  • Is prohibited:
    • Make campfires and open fire.
    • The food consumption.
    • Making scripts and/or graphics on the walls. Climb the walls.
    • Making loud noises (shouts, whistles and other).
    • Is prohibited to use an space of the archaeological site as an service hygienic.
    • Bring drinks in disposables bottles.
    • Alter the conditions of the flora and fauna of the archeological sites.
    • Canes, except for seniors and disabled.
    • Smoking in the archeological sites and surroundings, that can cause fire.


  • In case of loss or theft of the physical ticket, TICKET MACHU PICCHU via its website and online care, will facilitate the issuance of a new ticket, the first time at zero cost.
  • If the only means of transport that can reach to the archaeological site, experience delays due the weather conditions, verified by Regional Direction of Culture, this will offer the possibility to change the date of admission ticket, depending on the availability of spaces, no refunds.
  • In case of natural disasters in the regional jurisdiction, impeding the arrival to the Sanctuary of Machu Picchu, The Regional direction of Culture will allow the modification of the date.


  • TICKET MACHU PICCHU is not responsible for the deterioration, partial or total loss of hand luggage of visitors to the archeological site.
  • TICKET MACHU PICCHU is not responsible for the unfavorable climate scenarios inside and outside the archeological site.
  • TICKET MACHU PICCHU is not responsible for customer traffic inside the archeological site and if after an emergency do not follow the orders given by staff, will be the only responsible for their safety and integrity.
  • If the customer, make walks or visits in places not marked, TICKET MACHU PICCHU is not responsible for your safety and integrity.
  • TICKET MACHU PICCHU reserves the right to modify or cancel the services at any unpredictable event mentioned above.